Always contact your local shop or dealer if you have questions, problems or warranty issues with your Silva outdoor equipment. This will secure the quickest resolution to your issue. If you want to have more info, you can send an e-mail to silvatechnicalsupport@fiskars.com and include info about: product model, your question and contact details. We will respond to you within 5 working days. 

You can also write to:
Tech. support
Silva Sweden AB
Box 99
191 29 Sollentuna
Sweden

See contact info for Silva dealers in the world.